Now Hiring - Call Center Representative in Burbank, CA

Summary:

Under limited supervision answer member inquiries received through the telephone call center. Inquiries may include: resolving disputes, handling transactions, answering questions, problem resolution, and written/verbal communication. Cross sell additional products and services to our members and potential members and meet or exceed sales and service standards. Deliver high quality member service providing accurate information. Have thorough knowledge of policies, procedures and guidelines concerning areas of job responsibilities.

Some of the Essential Duties and Responsibilities:

• Greet members and guests on the phone in a courteous and professional manner.

• Answers telephone/secure mail inquiries from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.

• Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.

• Actively markets and cross-sells current and new products and services of the credit union and attempts to educate members on the benefits and features of new, as well as existing services.

• Assist associates in other departments as needed.

• Assist members with all facets of alternative depositing capabilities (i.e. payroll deduction, ACH direct deposit, wire transfers, automated teller machines).

• Assist members with investigation and reconcilement of account problems.

• Receive and process member requests for ATM and MasterCard disputes, PIN orders, and lost or stolen cards.

• Process mail deposits/payments.

• Remain up to date in all consumer lending regulations and applicable laws.

• Prepare and process back office functions as needed.

• Make recommendations to supervisor on policy and procedure changes.

• Performs other phone service functions that might be needed from time to time, and assists others to complete tasks and work assignments.
• Complete a set amount of loan applications each month

• Duties may vary or be reassigned from time to time by the Call Center Supervisor.

*Saturday hours are scheduled on a rotational basis with other call center staff.

Education and/or Experience:

• Associates Degree in Business Administration or equivalent preferred but not required.

• Two years financial institution experience, preferably in IRA’s, new accounts and loan processing.

• Or equivalent combination of education and experience

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
After the initial training period, this position may be eligible for a teleworking arrangement on a rotational basis. When not teleworking, appropriate measures are being taken to ensure the safety of our employees while at the office.

Work Location: One location